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US customers can send us a text message or leave a voicemail at (201) 503-7750.

Please note if leaving a voicemail, to leave a detailed message with your email address and the nature of your inquiry, and our Support Team will get in touch via email.

Japan Crate

Japan Crate FAQs

Japan Crate is a subscription-based service that delivers Japan to your door 🇯🇵. We have something for everyone, whether you like Snacks, Noodles, Kawaii Products, Stationery Items, or Gachapons we got you!

As a subscription, every month you will receive a crate with delicious, unique, and fun products carefully picked by our team. Our subscriptions renew automatically so that you don't have to create a new one. 

If you ever need to cancel your subscription you can do so in your account, or contact us, before your next billing date.

What is Japan Crate?

Once you click the cancel button, it will only cancel the subscription, not the shipment. 

What do we mean by only the subscription? For example, if you order on the 5th of January and cancel on the 6th of January, it will only cancel your next renewal, not the shipment already made on the 5th.

Same goes for the 3, 6 and 12 month plans. Cancelling the subscription will only cancel the next renewal, not the shipments already placed.

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