Contact our Support Team at info@japancrate.com

Monday - Friday 09:00 AM - 06:00 PM EDT

US customers can send us a text message or leave a voicemail at (201) 503-7750.

Please note if leaving a voicemail, to leave a detailed message with your email address and the nature of your inquiry, and our Support Team will get in touch via email.

Japan Crate

Japan Crate FAQs

<p>Refunds are available in special cases. If you wish to receive a refund, pleas reach out to our support team and we&apos;ll do our best to help you!</p>

Refunds are available in special cases. If you wish to receive a refund, pleas reach out to our support team and we'll do our best to help you!

Can I get a refund instead of transferring to Bokksu Snack Box or receiving credit?

Japan Crate Sunset Plan – Everything You Need to Know

Why is Japan Crate ending?

What will happen to my active subscription?

When is the last Japan Crate shipment going out?

Can I still cancel my subscription before the sunset?

Will I still have access to my Japan Crate account?

Will I still be charged for upcoming renewals?

Will Japan Crate ever come back in the future?

Can I still buy Japan Crate as a one-time purchase?

Will Japan Crate items still be available elsewhere?

What makes Bokksu Snack Box different from Japan Crate?

Can I transfer my Japan Crate subscription to another service?

Will I get a discount if I switch to Bokksu Snack Box?

What happens with my unused store credits or gift cards?

Can I get a refund instead of transferring to Bokksu Snack Box or receiving credit?Updated a month ago